Refund policy

SALES TAX

Sales tax applies to all orders shipped within Canada at the rate applicable in the province or territory of delivery, as tax rates vary by province. For orders shipped outside Canada, Fantasilvia will take care of all duties and tariffs, so you do not need to handle customs charges.

ORDERING POLICY:

We are thrilled that you have chosen Fantasilvia for your fine jewelry purchase. If any unforeseen issues arise with your order, we will contact you directly for resolution.

Stock items will be processed and shipped within 1 – 3 days. Customized pieces will take 2 - 6 weeks to ship. Orders will not be produced until full payment is made.

For rush orders, at an additional fee, please contact us directly at shop@fantasilvia.com, or +1 7783161837 during office hours Monday to Friday 10am to 6pm.

EXCHANGE — 7 DAYS, NO REFUNDS

We hope you will be completely satisfied with your purchase. If not, for stock items purchased online, we will be happy to offer an exchange within 7 days of delivery. We do not offer refunds.

Fantasilvia Jewelry will happily accept stock items for exchange within 7 days of delivery. If 7 days have gone by since you received the item, unfortunately we cannot offer an exchange.
The item(s) must be received in the same condition they were sent and in the original packaging with any certificates and/or appraisal, with the receipt. The customer is responsible for the return shipping costs. The customer must accept the risk of loss or damage during the shipment. We recommend using a trackable or insured option.

Please note, there are certain situations where the exchange will not be approved:

1. Any altered, engraved, customized items are non-exchangeable.
2. Any item not in its original condition and packaging, damaged or missing parts, missing certificate or appraisal.
3. Any items returned more than 7 days after delivery.

Once we receive your returned item, we will send you an email to notify you of the approval or rejection of your exchange. If you are approved, the full amount of the item purchased less the original delivery fee will be issued as store credit.
We want you to be happy with your purchase so if you have any more questions, please contact us at shop@fantasilvia.com.