Return & Refund Policy

 

Return Policy

Fantasilvia Jewelry will happily accept stock items return within 3 days for store credit. If 3 days have gone by since you received the item, unfortunately we cannot offer you store credit or exchange.
The item(s) must be received in the same condition they were sent and in the original packaging with any certificates and/or appraisal, with the receipt. The customer is responsible for the return shipping costs.The customer must accept the risk of loss or damage during the shipment. We recommend using a trackable or insured option.

Be aware, there are certain situations where exchange will not be approved.

1.Any altered, engraved, customized items are non-refundable/non-returnable.
2.Any item not in its original condition and packaging, damage or missing parts, missing certificate or appraisal.
3.Any Items returned more than 3 days after delivery.
We want you to be happy with your purchase so if you have any more questions, please contact us at shop@fantasilvia.com.